Hospitality Talks & Masterclasses

As you can see, the 2017 show had a busy programme – check back in 2018 to see what next year’s show has in store!

Programme for 2017:

Tuesday 14th March
Caroline Benjamin and Dominick TeagueTuesday 11.00am
Caroline Benjamin and Dominick Teague
Food Allergen Masterclass – getting it right.
Food Allergy Aware and Indigo Restaurant 1 Aldwych
An introductory session on ‘Ensuring providing for the Free-From customer is not an afterthought!’ to help senior staff in hospitality business better understand legislation and employ best practice, and how profitability and customer base can increase.
Dr Sean BeerTuesday 12.00pm
Dr Sean Beer
Food and Culture – Heritage and Tradition
Knowledge Partners Bournemouth University
Food and culture: Heritage and Tradition. The terms heritage and tradition are bandied about without any real thought, but what do they actually mean?  Dr Sean Beer will explore the use of these words and how businesses can use them in a more authentic and creative way.  He will do this by focusing on the Cream Tea; how we see it today, tomorrow and potentially how we will see it in 20 years time.
Babis GiousmpasoglouTuesday 1.00pm
Dr. Babis Giousmpasoglou
Human Resources for Hospitality – Trends and Challenges in the UK hospitality industry. Recruitment & Selection Challenges
Knowledge Partners Bournemouth University
The hospitality and tourism sector is the fourth-largest employer in the UK, with 10% of the workforce employed in 180,000 businesses, including independent restaurants, major hotel chains and visitor attractions. The latest figures reveal that more than two-fifths (43%) of workers in this sector are foreign nationals – mainly from the former eastern and southern European countries. The management of such a diverse and multicultural workforce poses significant challenges and great opportunities for hospitality businesses. Two recent industry reports by People 1st (2013; 2015) highlight the skills, productivity and retention problems in the hospitality sector. On the top of that, Brexit poses significant threats for the hospitality sector and its multicultural workforce. There is no doubt that the latest political developments will affect the UK Hospitality industry and possibly slow down the steady growth experienced in the past two decades. It is up to the sector’s decision makers to identify and capitalise the new opportunities that will emerge in the local, regional, national and international markets.
Caroline BenjaminTuesday 2.00pm
Caroline Benjamin
Food Allergy Aware
Caroline and her organisation Food Allergy Aware will be delivering an interactive workshop afternoon session for managers and team leaders within food service industry entitled: ‘Removing the FEAR of Free-From on your menu!’    This session will earn participants a certificate of attendance, which will add to their continued professional development.
Wednesday 15th March
Monica OrrWednesday 11.00am
Monica Or
Revealing the 7 Rs to Creating Memorable Guest Journeys
Star Quality Hospitality Consultancy
As the Founder of Star Quality Hospitality Consultancy and Amazon Best Selling author of two hospitality books – ‘Star Quality Hospitality – The Key to a Successful Hospitality Business’ and ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys’ Monica specialises in working operationally with the owner / managers of independent hotels and restaurants focusing on their business structure and service delivery. In this talk as you step in to the shoes of your guests Monica will reveal her latest model of how to add value to your guest experience. A journey that all hospitality professionals should embark on. Those that attend this talk will also receive a thank you gift from Monica.
Wednesday 12.00pm
Richard Ward
Responsible Business Practice in Relation to Alcohol Sales
An interactive discussion on applying the LA 2003 within differing hospitality business’s and maintaining responsible alcohol sales.
Knowledge Partners Bournemouth University
Wednesday 1.00pmMatthew-Wilkinson
Matthew Wilkinson
How can surplus food help change lives?
FareShare UK
Many food manufacturers, suppliers and supermarkets are working with FareShare to help reduce food waste and impact UK poverty. Everyday 8 million people in the UK struggle to feed themselves. All across the country regional FareShare depots help to tackle this problem, providing a positive solution for surplus food. Learn how your business can make a difference fighting hunger here in the UK.
Wednesday 2.00pmDr Philip Alford
Philip Alford
Digital Marketing for independent hospitality operators
Knowledge Partners Bournemouth University
This short session will present a framework within which small business owners can evaluate and improve the ways in which they digitally engage with their customers at different points in the consumer buying cycle.
Wednesday 3.00pm
Professor Dimitrios Buhalis
Smart Hospitality and Competitiveness
Knowledge Partners Bournemouth University
Smart systems take advantage of interconnectivity and interoperability of integrated technologies to reengineer processes and data in order to produce innovative services, products and procedures towards maximising value for all stakeholders. Smartness reengineers economies and industries, and shapes products, actions, processes and services in real-time. Agility engages different stakeholders simultaneously to optimise the collective performance and competitiveness and generate benefits for all involved in the value system. To achieve that, smart systems use innovative robust technology, the Internet of everything, cloud computing, big data, advanced data analytics, and a robust and ever expanding communications infrastructure.